Return Policy

30-Day Money-Back Guarantee

We stand behind the products we recommend. If you're not completely satisfied with your purchase, you can return the product within 30 days of delivery for a full refund.

Eligibility Requirements

To be eligible for a return, please ensure:

• The product is returned within 30 days of the delivery date
• The product is in its original condition with all accessories included
• You have proof of purchase (order confirmation or receipt)
• The product is not damaged due to misuse or neglect

Return Process

To initiate a return:

1. Contact us at mario@nclswl.net or (519) 653-6500 to request a return authorization
2. Receive your return instructions and return shipping label
3. Pack the product securely in its original packaging
4. Ship the product back to us using the provided label
5. Receive your refund within 5-10 business days after we receive the returned item

Refund Details

Refund Timeline: Refunds will be processed within 5-10 business days after we receive and inspect the returned product.

Refund Method: Refunds will be issued to the original payment method used for the purchase.

Shipping Costs: Return shipping costs may be refundable depending on the reason for return. Please contact us for details.

Warranty Claims

In addition to our 30-day money-back guarantee, all products come with a 1-year manufacturer's warranty covering defects in materials and workmanship. Warranty claims are handled separately from returns.

Exceptions

Please note that certain products may not be eligible for return due to hygiene reasons or if they have been used. Please check the product listing for specific return eligibility.

Contact Us

If you have questions about our return policy or need to initiate a return, please contact us:

Email: mario@nclswl.net
Phone: (519) 653-6500

ATS Corporation
730 Fountain Street North, Building #2
Cambridge, ON N3H 4R7
Canada